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Refund And Cancellation Policy

CANCELLATION POLICY

An order can be cancelled/replaced within 24 hours of the purchase. The cancellation should be communicated by email to info@freesigners.com.
A confirmation will be sent from Freesingers to the customer accordingly and payment will be refunded through the same payment method the order was made.
If the cancellation is requested after the period of 24 hours, the order will be subject to the Return Policy.

RETURN POLICY

Return request must be initiated within 7 days of receipt of the merchandise. If 7 days have gone by since your purchase and no return request was placed, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, merchandise must not be worn, altered, or washed. Merchandise must have all tags attached and be returned in its original packaging. 
Intimate Merchandise & Gift Cards are exempt from being returned.

Any ordered and/or purchased "made to measure" items or "customised" items are non-refundable.

NEED A DIFFERENT SIZE / COLOR?

You will get the right size or color fastest if you simply place a second order. Once we receive your return, we will credit your account.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@freesigners.com.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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